Liberty Specialty Markets and Genpact: How COOs build successful partnerships

Marleen Lemmens, Liberty Specialty Markets COO for Europe, talks to Mohita Sajwan, Genpact's insurance COO, about the partnership between the two companies and how it supports Liberty's growth.

After working together for many years, Marleen and Mohita have pinpointed the success factors for insurers to forge successful relationships with service providers:

• Trust
• A shared vision and goals
• The willingness to keep trying something new

They also share advice for insurers on how to start their transformation journey.