Trust and safety

Create a safe environment for brand ads with workflows and processes that improve the integrity of self-serve ads published on platforms.

Our testing, tagging, and feedback improves platform functions and features. Our services cover product and service information, listings, and tags.

Enable AI and algorithm development with the creation, curation, annotation, labelling, and tagging of high-quality data sets. We assess bias in output and optimization to drive responsible AI and have built multiple industry use cases and customized solutions for generative AI.

We enable compliance of apps and APIs for operability, function, data sharing and app/API store listings and ensure creator and developer compliance to guidelines.

We prevent fraud, theft, and takeovers of accounts by ensuring user and access authenticity.

Our specialist teams manage highly complex, time-bound trust and safety decision making.

We analyze and respond to illegal and harmful behavior on online platforms and support plagiarism, IP infringement, and copyright claims and investigations.

We continually improve partner performance and independent quality assurance in multi-partner, scaled operations.

We review fraudulent behavior and proactively identify potentially fraudulent activities.

We build virtual reality, augmented reality, and extended reality functions and capabilities through product operations.

We review user behavior and build a safe metaverse through reviews in simulated and virtual environments.

Unique frameworks and maturity assessments for trust and safety structures, systems, workflows, processes, and metrics to build a best-in-class global trust and safety practice.

Holistic frameworks and products to track trends and the emergence and propagation of harm online. We synthesize insights from both planned and unplanned events that increase online activities and impact platforms and trust and safety operations.

We cover all stages of the policy lifecycle from creation, contextualization, and testing to operationalization, scaling, and change management of trust and safety policies. Our policy decision accelerator guides bias-free, structured decision making.

We track the global regulatory environment and build measures to monitor and enable continuous compliance across all trust and safety operations. Our work reduces the risk of regulatory liabilities, negates fines, and improves brand reputation.

We build, test, scale, and transfer trust and safety processes, tools, technologies, and policies into global hubs as company needs evolve.

We've helped more than 10,000 learners upgrade their skills and transition to careers in trust and safety. Our customized foundational programs deepen product expertise and understanding of the real-world impact they drive.

We manage trust and safety for social and content platforms to deliver safe experiences and maintain compliance with global regulations.

We drive safety and product capability for online marketplaces and commerce platforms, building trust in listings, information, brands, creators, and transactions while reducing the number of scams and frauds.

Our customized capabilities address the nuances of gaming trust and safety requirements. We incubate and scale processes, workflows, tools, and policies for gaming safety operations.

Our media industry offerings span content safety operations including intellectual property and copyrights, ad integrity, brand safety, user safety, regional guidelines, and listing operations.

Our capabilities for newly emerging forms of digital interaction include designing custom 0-1 frameworks to ensure a safe and intuitive experience in the virtual world and aiding technology development across operations.

We help companies detect abuse in person-to-person communication apps with customized solutions for identification of abuse on end-to-end encrypted platforms using our proprietary frameworks.