How a global auto finance provider fast-tracked its business transformation

A leading auto finance provider in the US wanted to change how it offered financing in 15,000 dealerships across the country. The company wanted to improve the performance of its underwriting and contract processing operations in order to grow revenue, lower risk exposure, enhance consumer and dealer satisfaction, and reduce expenses. The auto finance provider came to Genpact for advice on its transformation journey.

We recommended a digital operating model that would deliver productivity gains, enhance the dealer experience and drive top-line growth. In all, this amounted to $26 million in potential business impact.

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