Everest Group names Genpact a leader in banking operations

The major research and consulting firm's Banking Operations – Services PEAK Matrix® Assessment 2023 acknowledges Genpact's unique ability to serve clients of all sizes and geographies across the full spectrum of the banking operations value chain.

The report recognizes our depth of expertise in experience design, analytics, automation, and artificial intelligence (AI) and our strong partnership ecosystem of technology, platform, and cloud providers, along with professional service firms.

The assessment also highlights our innovative technology-led suite of solutions, including:

1. Genpact Cora – our modular, AI-based digital transformation platform for which banking use cases include:

• Cora Banking Operations
• Cora Affluent Customer Engagement
• Cora Collections
• Cora Customer Data Management
• Cora Journey Optimizer

2. riskCanvas™ – our proprietary financial crime software suite, which offers an end-to-end suite of analytics and anti-money laundering platform solutions.

"Genpact's platform-led approach – featuring creative, proprietary solutions such as CORA and riskCanvas – showcases their unwavering commitment to driving innovation. Strengthened by recent acquisitions in data and analytics, Genpact solidifies its position as a Leader in Everest Group's Banking Operations – Services PEAK Matrix® 2023, maintaining this distinction for the last five years," says Chaudhary.

Everest's report emphasizes our strong focus in process mining and analytics capabilities, as evident from the recent acquisition of data engineering and analytics firm Enquero. And it lauds our ability to align the launch of new solutions with current market demand, as evident from our modular collections solution launched in partnership with Acqueon.