Our Continuous Transformation Approach
expertise
and digital innovation
experience
analytics
intelligence
collective ambition
change management
Don't forget the context
When you lead a business transformation, how do you identify the best approach to reach your goals?
The answer often lies in your data, but unlocking it requires contextual expertise. Contextual expertise combines process, operational, and industry knowledge to identify the best approach, solutions, and services for our clients.
Every day, Genpact employees build their process experience, operational knowledge, and industry insight. This forms the foundation of our contextual expertise.
Contextual expertise is a differentiator that helps us identify the best approach, solutions, and services for our clients. We do this by connecting four areas:
- People – Our knowledge managers oversee our contextual expertise, making sure we continuously grow and evolve to support our clients
- Technology – We use technology to enable employees across Genpact to learn from, contribute to, and reuse our collective intelligence
- Data – Gathered across clients and backed by industry insight, operational data helps us continually redefine what good looks like
- Intellectual property – We have a wealth of process frameworks, methods and know-how, reference architectures, and reusable technology assets
This blend of business and technology expertise allows us to deliver revenue growth, resilience, and transformation at scale for our clients.
AI, analytics, automation, cloud. These are just some of the technologies that Genpact specializes in. And Genpact Cora – our digital business platform – allows us to integrate best-in-class partner technologies with our digital accelerators so clients know exactly what technology they need and why.
Today, transformation isn't just about the technologies you choose it's how you integrate them to fuel innovation. In short – it's time for a better approach.
We use Genpact Cora, our digital business platform, to deliver digital innovation across a range of industries. It allows business leaders to implement technology to transform their enterprise – across new and legacy environments – to accelerate digital transformation.
We start by getting business leaders to use their insider knowledge and insights from outside the enterprise to identify their competitive edge.
When they're ready to transform, we have a range of proprietary and partner technologies at our disposal – and the knowledge to apply them in the right way at the right time. We use cloud, data, and AI to help identify these opportunities.
But technology is only one piece of the puzzle. You must also connect people, processes, data, and technology for successful and sustainable transformation.
Combined with contextual expertise, a focus on human-centric experiences, and predictive analytics, we integrate technology to help businesses thrive.
But how can they be happy if they're not being heard?
Employees. Customers. Partners. Suppliers. They all expect world-class experiences. And what they need today might be different from what they'll want tomorrow. Doesn't a way to continuously gather insights from everyone involved sound good? We're on it.
People are at the heart of every enterprise. So how do you make sure they're heard?
At Genpact, we take a data-driven approach to gathering opinions, emotions, perceptions, and concerns from across our ecosystem in real-time. This data becomes insights that spark meaningful change. These insights also feed into our intelligence layer, Enterprise360, for continuous improvement.
For example, our AI-powered employee engagement tool, Amber, conducts empathetic conversations with employees at crucial moments in their employment journey. As Amber measures mood and engagement levels, these insights prompt managers to make small changes that can lead to big differences in satisfaction.
Our clients and partners benefit in the same way. We can show them a snapshot of their company culture, health, and interactions – and how to improve them.
Genpact is in relentless pursuit of a world that works better for people. It's why we focus on human-centric experiences as part of our continuous transformation approach.
It's time to predict and prepare
Companies work hard to plan for what tomorrow might bring. But this can involve many assumptions. To avoid this, continuous transformation calls for a proactive approach.
This is where predictive analytics comes in. It supports smarter decisions, quick resolutions, and new ways to generate revenue.
Continuous transformation involves an endless search for better ways of doing business. The ability to act on issues before they become problems is the mark of a true business leader.
Predictive analytics can help. Built on a strong data foundation, predictive analytics assesses past situations – what worked, what didn't, and why – to help businesses prepare for the future.
Using data mining, predictive modeling, and machine learning, enterprises can make more informed decisions. Predictive analytics also shows where other technologies could be used to transform experiences for employees, customers, and partners.
Overall, predictive analytics helps leaders:
- Strengthen decision-making
- Identify operational improvements
- Boost business revenue
- Unlock competitive advantages
Enterprises are solving some of their most complex problems with Genpact's analytics solutions. Our approach to predictive analytics is a compelling example of continuous transformation: Learning from the past. Strengthening the present. Planning for the future.
“How's team morale today?" “Is our order volume rising?" “Why are these numbers different from last year?"
People need real-time answers to pressing questions. It's why we've developed our integrated enterprise intelligence layer – Enterprise360. With AI embedded throughout, Enterprise360 gives everyone the insights they need, when they need them, to make more informed decisions.
Data-driven insights fuel continuous transformation. But converting data into insights is not easy. That's why businesses need enterprise intelligence. Our integrated intelligence layer, Enterprise360, converts data into the insights our teams and clients need when they need them.
Built with the power of AI, Enterprise360:
- Provides transparency into business health
- Identifies future transformation opportunities
- Alerts teams to operational issues in real time
- Helps teams benchmark their performance against their peers'
- Continuously learns and improves
For example, Enterprise360 provides an answer for a retailer whose order spikes constantly surprised its managers. By collecting and analyzing data from every corner of the company, a dashboard identifies and alerts everyone who needs to know when order volumes are on the rise. As a result, collaboration has replaced chaos.
That's what makes Genpact different
Our employees and clients are part of a connected ecosystem. It's why we're so invested in our clients' success – not just at the start of their journeys but every step of the way.
We call this our culture of collective ambition – in which our focus on delivering client value first leads to longer, happier, and more successful partnerships. In short, everybody wins.
Enterprises want to partner with companies that consistently deliver business transformation. Unfortunately, without shared goals, this alignment can be hard to achieve.
At Genpact, we do things differently. We act as a seamless extension of our clients' businesses. As a result, everyone is investing in client success and focused on delivering client value first.
When it comes to business transformation, we move beyond just cost reduction to focus on true drivers of value. We support business growth, prevent revenue leakage, increase productivity, and avoid costs – rather than just reducing them. And we help clients create better experiences across every corner of the enterprise.
We are curious, incisive, and courageous in everything we do while maintaining a foundation of integrity. This is our culture of collective ambition – in which we stand by our clients through their transformation journeys, every step of the way.
But what if employees don't?
Continuous transformation can be disorganized, disruptive, and daunting. Or it can be organized, seamless, and exciting. It all depends on how enterprise leaders approach change management.
The most successful transformations help people embrace and lead the change. And our data-driven approach can help.
Change management is one of the most important – but often overlooked – elements of continuous transformation. Unfortunately, people can be fearful of change — leading to higher attrition and lower ROI.
To overcome this challenge, the most successful transformations take a data-driven approach to change management, change leadership, and change capability building.
At Genpact, we examine our clients' businesses through the eyes of an operator and a change manager. We collect data from across the ecosystem to:
- Assess the enterprise and its readiness to support change
- Uncover gaps that need to be addressed and core strengths to leverage
- Make recommendations on how to move forward successfully
With a focus on the human experience, we open minds to the need for continuous transformation and get employee support for change to help them thrive today and into the future.