Banking on change: Delighting customers and employees at Westpac

In the first episode of banking on change with Westpac, a multinational financial services company, we explore how customer and employee expectations are shifting in the banking industry.

Advances in technology, changes in demographics, and shifting market dynamics all have a role to play. Banks need to adapt and harness the power of data and digital technologies to unlock new growth trajectories, improve customer and employee experiences, and improve day-to-day operations.

Westpac's Andrew Macey, COO of HR services, says that employees expect to do things at work as digitally and efficiently as they do everywhere else in their lives. Hit play to hear more.