A blueprint for profitable XaaS transformation

Leading enterprises have embraced the pivot to the XaaS economy and tackled exponential complexities along the way. The old paradigm of the one-time sale is gone, and the role of the seller-vendor has morphed into one of a trusted advisor throughout the customer lifecycle. There are countless decisions about offerings, pricing, licensing, order management, billing, customer experience, and metrics to make during a transition to a flexible consumption model. The introduction of digital customer engagement becomes a crucial tool to scale operations and drive net revenue retention.

In this session, you'll learn the critical components required to rapidly introduce frictionless XaaS offerings without burning cash along the way.

• Sean Moore from Genpact's high-tech sales and commercial team shares Genpact's industry-tested blueprint for XaaS transformation success
• Matt Harmon, head of XaaS operations and customer success CoE at HPE Aruba, shares best practices and lessons learned from HPE Aruba's digital-first transformation, inspired by improving its customers' journeys